Enhancing Payment Efficiency for NBN Resellers: Salesforce Integration with Till and Payrix Payment Processing Platforms
About Client
NBN (National Broadband Network) resellers in Australia (small to medium-sized telecom businesses) faced inefficiencies due to fragmented systems, including billing, payments, inventory, and CRM. To streamline operations and improve customer experience, a unified Salesforce-based solution was implemented, integrating multiple third-party systems for seamless payment processing.
Challenges
Key Challenges:
- Disconnected Systems: Billing, CRM, and payment systems operated in silos, leading to manual reconciliation and delays.
- Inefficient Payment Processing: Customers faced difficulties paying invoices, resulting in delayed payments.
- Lack of Self-Service Options: Customers couldn’t easily view invoices or make payments online.
- Manual Data Entry: Payment records had to be manually updated in Salesforce, increasing errors.
Outcome
