Console App & CRM Integration for a Leading Visual Agentic AI Provider
About Client
TechSee helps business operations with a 360-degree approach involving customers, field technicians, contact center agents, and self-service channels with rich experience in Customer Experience (CX) Technologies, Visual Computing, Big Data, and Augmented Reality.
Challenges
- TechSee wanted to integrate the Console App (TechSee Console Website) into MS Dynamics 365 CRM.
- The built solution needed to be publish on MS Dynamics Marketplace.
- Customers had to be given access to the TechSee Console App within MS Dynamics 365 CRM.
- TechSee had APIs for Console App that were awaiting integration with end users’ MS Dynamics 365 CRM.
