Business Challenge : Need for sales cycle management system. Need for newsletters, emails, offers, and alerts to past, current & future customers system. Need to manage, monitor performance of staff and managers system. System for 360 views of inbound & outbound leads. System for customer support to handle complaints & feedback. System for guest visitors […]
- No system to manage customers and contacts.
- Customer Support was handled by operators via phone calls.
- No system to manage lead conversions and sales forecasting.
- Test results must be recorded and tests must be repeatable for compliance and audit purposes.
- Re-running the test on bug fixed functionalities and running the regression using automation suite.
- The challenge was to extend the Automation framework system and adhere process of Medhost to Automate scenarios so that it can help to accomplish scheduled regression run for every sprint overnight without manual intervention.
- There was no smoke and sanity in place which can be run as build acceptance test in 15 to 30 minutes.
- Reduce time to market for their Ice products and assets
- Improve customer support through a performance oriented, stable process Healthcare costs for providers have been trending upwards at an enormous pace
- Provide a unified customer view by streamlining 5 disparate CRM systems into a single CRM system
- Conference room booking process via outlook is time-consuming and cumbersom
- Unavailability of mobile-based location services within the company
- Company supports BYOD
- It was difficult to locate conference rooms and teammates in a large campus
- Instructors cannot be allotted to different agencies without service agents accessing multiple systems
- Agencies can’t view instructors working under them without permission of the instructor Healthcare costs for providers have been trending upwards at an enormous pace
- Poor user interface and user experience was resulting in poor efficiency of service agents
- Hudson Solar was using professional edition which has limitations in customization
- Team has to rely on Sugar CRM professional services to make the needed changes
- With increase in user base, Per User cost was expected to increase as Hudson Solar was using Professional edition
- Effective disease care management
- Healthcare costs for providers have been trending upwards at an enormous pace
- Patient readmissions have been an increasing problem for providers. Health laws have started penalizing provides with increased readmissions.
- A legacy and outdated user interface that leads to excessive time spent clicking and scrolling to go to the information that should be available to the clinicians, nurses and pharmacists on their fingertips.
- The clinicians’ workflows with an interface that should match how physicians work naturally.
- The administrative time spent during patient visits should be minimal.