BUSINESS CHALLENGES :

• The overall application size is very big. It consists of integrating multiple applications and verify the end-to-end flow.
• The major challenge was to improve quality of testing.
• A thorough testing of HIPPA implementation to all billing/claims related transactions.
• An understanding of Meaningful Use and Medical Necessity to test the application.
• Need to perform Functional, GUI and Usability testing along with Integration testing.

BUSINESS SOLUTIONS :

• Our QA team analyzed existing test cases and re-organized them into a proper format.
• We closely worked with client to write new test cases to improve the test coverage using a risk-based testing approach.
• Our well-groomed agile expert QA team participated with client team in various Scrum activity like daily standup call, requirement analysis, story estimation, release demo, retrospective, walk the wall etc.
• The application was tested in accordance with the existing HIPAA recommendation and guidelines.
• In-depth testing of AS-400 application and complete database testing.

BENEFITS DELIVERED :

• Client application got HIPPA certified due to high standard maintained by QA team.
• Medical necessity feature has become live in the application and more than 300 hospitals are using the functionality across USA.  
• Due to detailed test case creation done by manual QA team, it become more convenient for automation team to create automation scripts.
• Our team of experienced testing professionals managed to meet the tightest schedule and help to achieve highest quality.

PROJECT  OVERVIEW :

Client is a big name in USA healthcare industry. The application has new enterprise solution expands operational and engagement strategies across the continuum of care. Its comprehensive financial and M.U. certified clinical solutions drive operational and clinical excellence. Application offerings have solutions that cater all sub segments within a hospital to achieve notable operational, clinical and financial improvements. Solutions are designed to meet the needs of any healthcare provider and to better manage the business of healthcare across the care continuum while meeting evolving regulatory requirements. 

Tools & Technology: Microsoft Test Management, Jira, Postman API testing, AS-400, System i Navigator

Team Size: 5

Implementation Model: Agile/Scrum

Engagement Model: Onsite & Offshore

Business Challenges:

• Existing ERP solution was not producing the desired results
• Centralized CRM platform was needed to support the customer engagement process
• Inquiries generated through email/website were not being addressed as there was no system to store, search and prioritize them
• Existing customer's complaints & issues were not recorded and addressed resulting in poor customer satisfaction
• No capability to track Orders, Invoices & Payments

Business Solution:

• Suite CRM was implemented to support customer engagement, orders, invoices and payments.
• Integration of Asterisk with Suite CRM to track and manage the outbound & inbound customer calls.
• Integration of QuickBooks with Suite CRM to manage & track payment statuses.
• Jaspersoft tool integration with Suite CRM to analyze the historical orders, invoices to take profitable actions and increase ROI.

Benefits Delivered:

• Customer calling facility from one centralized application i.e., Suite CRM
• Tracking Orders, Invoices & Payments in a single system
• Efficient platform to manage the customer engagement process
• Reduce manual work and human errors

Project Overview:

A centralized CRM application was built for customer service team to manage outbound and inbound calls. Teams can use the system to record and track orders, invoices, payment. Future decision making was enhanced by generating analytical reports out of the database.

Technology:

•           Programming Language: JAVA/PHP

•           CRM Platform: Suite CRM

•           Database: MySQL

•           Web Server: Apache Tool

Other tools:

•           QuickBooks

•           Asterisk

•           Jaspersoft TIBCO

Team Size: 4

Implementation Model: Agile

Engagement Model: Onsite/Offshore

Business Challenge :

• Need for sales cycle management system.

• Need for newsletters, emails, offers, and alerts to past, current & future customers system.

• Need to manage, monitor performance of staff and managers system.

• System for 360 views of inbound & outbound leads.

• System for customer support to handle complaints & feedback.

• System for guest visitors or members of the gym to register and manage their gym visits.

• System for club managers to track the daily sales, fitness & gym.

Business Solution:

• Proposed CRM as Suite CRM for end-to-end sales management.
• Appointment scheduling system was customized in Suite CRM.
• Exported and sanitized the data from several sources in Suite CRM.
• Implemented several workflows as per the business requirements.
• Dashboards for 360 views of Leads, Customers data.
• Email campaigns from Suite CRM with subscribe & unsubscribe links.

Benefits Delivered:

• Provide a single view of all club members/contacts and business information to Gold’s Gym UAE’s users, both internal and remote.
• Provide extensive reporting and management capabilities of Gold’s Gym UAE’s activities and interactions with contacts and CRM users.
• Provide a centralized system that can integrate with other systems in the future, bringing in and sharing back data.
• Provide a system that can be easily modified and grown in the future without requiring extensive re-configuration or development.
• Co-working with AAHG internal business teams, hosting infrastructure team and technical team.

Project Overview:

AAHG group was looking to implement CRM in its group companies. Gold’s Gym UAE in one of the first companies to launch an internal CRM allowing them better management of leads, contacts and inquiry processes. It is also envisaged that CRM should be able to integrate with other systems, both current and future, to take full advantage of data sharing and reporting.

Technology: Suite CRM, MySQL, Java.

Other Tools:

•    MS Outlook

•    Alcatel

•    Social Media

•    Perfect GYM

•    Techno GYM

Team Size: 5

Implementation Model: Agile

Engagement Model: Onsite/Offshore