No capability to track shipments, orders, invoice, quotes & product movements.
No automated process to manage the data efficiently.
No system to efficiently handle the customer’s queries
Maintenance & support cost went high with other vendors
Workflow implementation for quotes, invoices, orders & products
Integration of e-Commerce portal with the Salesforce CRM
Integration of FedEx with Salesforce CRM
Custom UI/UX, layouts & fields created for the rich look and feel.
Tracking of Orders, Sales, Quotes, Invoices, Orders & Products makes the system easier to gain insights & manage the high volume of data
Website Integration with Salesforce improves the customer support management system
Integration of FedEx system with Salesforce ensured the easy tracking of delivery status.
A centralized system that focuses on customer support & management. Tracking of orders, quotes, invoices, products can be done efficiently. 3rd Party tool like FedEx & its integration with Salesforce CRM strengthens the overall business process. E-Commerce portal integration with Salesforce CRM improves the quality of Customer Support management.
CRM Platform: Salesforce CRM (Sales Cloud, Service Cloud & Marketing Cloud)
Team Size: 4
Implementation Model: Agile
Engagement Model: Onsite/Offshore